Nanyang Commercial Bank

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Forget the online bank password?     Traditional version

If you forget the login password of online banking, please go to any branch of the Bank to go through the procedures, and you can set the password immediately.Or you can apply for the online bank password according to the following procedures:

Online submission

  1. Please download the "South Business E+" mobile application through the mobile phone official software application store or Nan Shang webpage, and iPhone users, please download the "South Business E+" mobile application through the App Store; Android users can via Google Play or Nan Shang web pageDownload the "South Business E+" mobile application.

Operating system suggestion: iOS12.0 or above Android 9.0 or above.The Apple and Apple logo is a trademark registered in the United States and other countries.App Store is the service trademark of Apple Inc..Android and Google Play's trademarks are Google Inc..Use the mobile phone number of the bank to register (such as registered can be directly logged in), and fill in the information and submit the application.

  1. After receiving your password resetting application, this bank will call you to verify with you.After completing the verification, the Bank will send you a password letter and notification letter.
  2. After initiating the reset password application to verify and approve, and after receiving the notification letter, please find the [Release the online bank password application] on the homepage of the South Business E+ APP, fill in the information and submit the application (support the call of the Bank's service hotline according to the instructions on the notification letter.Start relevant services as soon as possible).
  3. This bank receives your release password online application and confirms that you have started the relevant services after you have received a new password letter. You can use the password on the password letter to log in to the online banking, and then reset the password.

In the form of email

  1. If you submit an application in the form of an email, please indicate the (i) customer name (ii) in the email.its@ncb.com.hk.

    Email form refer to the template:
    Title: Apply for rediscover online banking password
    Customer Name:
    account number:

     
  2. After receiving your application, this bank will call to verify with you.After completing the verification, the Bank will send you a password letter and notification letter.
  3. After receiving the notice, please call the Bank's service hotline according to instructions to start the relevant services as soon as possible.
  4. The Bank receives your phone notification and confirms the start -up service, and you can use the password on the password to log in to the online bank immediately, and then set the password.

In the form of mail

  1. If you submit an application in the form of mailing, please indicate the identity document number, online banking number or any account number and (III) application for the identity document number, online banking number or customer name of the customer name (i) in the letterThe bank password, fill in the date and sign it to "the business operation and support office on the 4th floor of the South Island Commercial Building No. 359-361, the Queen Avenue of the Shanghai Ring Road".
  2. After receiving your written application, the Bank will call to verify with you.
  3. After completing the verification, you will receive a password letter, please sign the password letter back, and mail it to the "Business Operation and Support Office on the 4th floor of the South Island Commercial Building No. 359-361 in the Avenue of Queen Avenue in Hong Kong".
  4. After receiving your password letter back, the Bank will call to confirm that the application has been completed.After completion, you can use the password on the password to log in to the online banking, and then set the password.

 

Release password

If you enter the password for five consecutive times, your online banking password will be frozen and cannot log in.You can go to the branches of the Bank to complete the procedures, or release the frozen password through the telephone bank, as follows:

  1. Log in to the phone bank
  2. Please press "5" "check service, comprehensive monthly order or change online banking service settings"
  3. Press "6" and "Lift the frozen online banking service"

 

Encountered other difficulties? Please see the common problems.

 

 

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